Customer Testimonials

“Thank you, HealthCare Interactive, for providing such an excellent course to become a certified dementia specialist! I selected CARES among many other courses I evaluated because of the excellent reviews it received, the fact that it used training videos of actual people living with dementia (not just actors), and the fact that it is recognized by the CMS. I am very thankful I selected your company and this program!

I have previously been certified in 4 different areas in the perinatal field working with childbearing women and newborns, so I am familiar with certification training programs. I appreciated the organization of this online program and the thorough content. Above all, I appreciated the distinct compassion and respect shown to people who are living with dementia. The acronym for this program – CARES – is an accurate representation for the emphasis of this program. I felt that the genuine care for people living with dementia was evident in each interview and throughout the course.

It has been a pleasure to take this course with you!”
Julie White, C.D.S., Ozark, Missouri

“The CARES program was very knowledgeable and lets you have an insight to how the person with dementia feels. I liked how the videos showing what was being said helped me understand. I will use the CARES Approach with people I care for.”
Martha Oliver, CNA, Phoenix, Arizona

“Its a very good program. Help me understands theire needs and do and donts.” [sic]

–Shakia, Non-certified staff, Birmingham, Alabama

“I have worked in mem care and think that approach is the most effective, caring, kind and helpful way to approach care….I really enjoyed the interaction quality of the program…the examples… using actual people living with dementia.” [sic]
–Marlene, Nurse, Fergus Falls, Minnesota

“I’ve really made use of CARES. We are required to give assisted living staff 12 hours of dementia training. We are currently having 13 staff go through the 10 hours. It’s convenient, and they seem to really like it. One member of our aide staff said the program was “one of the best ever”—very clear and with real examples.”
–Jeanne Heid-Grubman, Administrator, Chicago, Illinois

“The CARES Dementia Basics™ program was extremely helpful. I wish we had seen the program while we were going through the disease process with my mother-in-law… It would have been such a different experience for our entire family. Now that I have the tools, I can use the CARES Approach with people I care for every day.”
–Sherley B., Senior Stylist – Matura Salon and Spa, New Jersey

“I am currently working on my dissertation. I have watched many CARES videos/modules on the care of dementia and this is by far one of the best programs I have come across. I want to use the CARES Basics 4-modules as an intervention in my research study. I believe adding these training modules will get better results in training students to provide meaningful care, compared to students who are just providing care with no additional training. I have had several students watch it and their feedback was great.”
–Michelle Kimzey, Texas Woman’s University, Dallas, Texas

I liked the interactivity of the CARES Program. It made you think about different scenarios and how to respond appropriately to them.This program has made me more confident in giving person-centered care to people living with dementia. It has given me the tools and resources to react in every situation. The CARES program will make you more confident in your caregiving skills for memory care patients.
–Amy Faust, Salem, South Carolina

I enjoyed how the CARES program gave you the chance to be interactive. With CARES, I now have some new ways to approach my residents. This is a very helpful program to accentuate your skills and improve the care you give.
–Dawn Lopez, CNA, Eben Ezer Lutheran Care, Brush, Colorado

I valued the explanation of how CARES improved how we can better care for dementia residents. CARES helps you to learn about the resident, and it is a great tool to help better care for dementia residents.
–Michael Fraser, Administrator

CARES reinforced material throughout the training process, which really helped me nail it down. I learned a lot of really great tips and have a much better understanding about dementia.
–Diane Schnapp, Volunteer

I liked that I could do the CARES program on my own time without attending an in-person session. I’ll think more about my approach and communication skills when dealing with people living with dementia.
–Jeanna Sambert, CNA

The CARES program is a good learning experience, and I will apply what I learned through the program to my work. I believe that applying the concepts from the CARES curriculum are very useful for working with memory care patients.
–Crystal Edwards,CNA, Sylacauga Health and Rehab, Sylacauga, Alabama

The scenarios CARES presented with actions to take had a lot of very useful techniques. I highly recommend this program to personal care assistants.
–Margaret Louise McGrath, Social Worker, Worcester, Maine

I work in the Dementia world on the front line as a CNA. An orientation to the people and their profiles and care plans in any Dementia unit is “Standard Operating Procedure.” I know now that this orientation is inadequate and, quite frankly, not good care. The CARES/essentialALZ training has finally brought me into my residents’ world and given me the perspective needed to provide the care that they require. Even the simple understanding of how to approach someone has helped me enormously. My job is easier; I am not creating more work for myself, because I understand more about this terrible disease than just the biology behind it.
–Michelle, CNA, Assisted Living Facility Late Stage Dementia Care Unit

CARES® training is very educational and informative.
CARES interactive approach prompts great discussion.
CARES gives you examples of the right approach, not just tells you what the right approach is.
CARES teaches you how to communicate with not only your residents but with your co-workers.
CARES prompts/fosters team work
–Michele A. Glaser, Annandale Village, Suwanee, Georgia

C= Creative, A= Accurate, R= Realistic, E= Essential, and S= Superb. Thank you!
–Roy Cordes, MA, Psychology, Hayward, California

I recently completed the 10-module CARES program and found it to be very well done. I am a dentist who is new to providing care in several nursing homes and have found much of the information very useful. Your CARES program has provided an important service, the need for which will be growing.
–Scott Prusinski, DDS, Elwood, Indiana

Let me say that the CARES Late-Stage program is really great, and I learned a lot just from listening/following along with the words while the narrator spoke. Congratulations!!!!
–Kate, Massage Therapist, St. Paul, Minnesota

What a pleasant surprise it was to discover the Savvy Caregiver–an excellent, effective, and necessary program. I am an RN who for years taught in-home caregivers of people with dementia-related diseases. I highly recommend the Savvy Caregiver Complete Package to the courageous families who have made it their responsibility to care for their affected loved ones at home. The up-to-date information and guidance in this program will make care more effective in every way. Two thumbs up!!
–Robert Curtis, RN/BSN, Knoxville, Tennessee

My brother and sister, who have less access to classes, also felt the CARES online study program was very valuable. I have noticed an increased understanding and participation in our caregiving. We can communicate better as a team. Thank you!!
–Linda Freeland, Family Caregiver, Loveland, Colorado

I decided to give your CARES program a try for several reasons: the cost was reasonable; convenience of the program was a plus (offering 24-hour online flexibility); and the program appeared to be very appropriate for our needs. After our staff completed the program, they said…it was wonderful that they could sign in and out as needed; the flexibility was so convenient; it was nice that it did not have to be completed all at once; interactive features made the learning experience fun and interesting; it was interesting to have the different types of learning including graphs, videos, and audio; and the information was up to date and appropriate for all staff, including RNs and CNAs. The patient’s family also looked at the site and learned a great deal—and was very appreciative. Thank you and keep up the good work. We loved it!!
–Christy Makosh, Staff Manager, DeKalb, Illinois

I thought that the program was easy to follow and well done. I thought that your program was very affordable and easily accessible. We will keep it in our education plan for the future. Thanks for your assist.
–Lynette Schmitz, Director of Nursing, Maryhill Manor, Enderlin, North Dakota

Just wanted to pass along a few comments regarding the CARES dementia training program. The CNAs have been responding in a very positive manner to the program. They stop to make interesting comments, observations, or have discussions on the various topics (even when I’m not in the room with them and they don’t know I’m within earshot). I am very impressed that the aides are learning a lot from the modules—and from each other.
–Sharon, CNA Supervisor, The Holmstad, Batavia, Illinois

Access to each module was computer friendly. The input from family members was very important…a true reminder that every person’s input/experience with a resident is important and how crucial everyone’s efforts are on the care and the success of care for the resident and the resident’s family. This online training has been beneficial for me…I am thinking about employment after being unemployed for five years after the birth of my daughter. This online training program helped me re-enter the world of dementia. Family input is so important and it was good for me to hear and see the care. Thank you for this opportunity again.
–Tracy, CNA, Arnold, Missouri

I knew as soon as I went through the first screen on Clara Jones that I was going to like this training program.
–Tina, CNA, Chicago, Illinois

I had the opportunity to share CARES with the staff of the training department for the Division of Substance Abuse and Mental Health in Delaware (DSAMH). They previewed it and showed it to the nursing administrators on our geriatric units. They all were very impressed, and today I received an e-mail telling me that they would be offering eight sessions of the CARES program in their training catalogue next year. I am so very excited that the door is opening here, and I only hope that it is just the beginning. In honor of your grandmother and my husband, I hope learning how to care for dementia patients with dignity becomes the norm instead of the exception.
–Carol Lovett, Advocacy Committee, Alzheimer’s Association, Delaware Valley Chapter, Newark, Deleware

I have never used a computer before, but this program was so easy to use that I thought to myself, “Maybe I should get a computer!” [Note: Maria purchased her first computer a month later.]
–Maria, CNA, Chicago, Illnois

Our facility has used the CARES Online Dementia Care Training Program to in-service our staff, Board of Trustees, and family members on caring for individuals with dementia. It was an excellent training tool for several reasons. One reason why it was so effective was that the people in the modules were real residents, caregivers, and family members with real situations, making it much easier for viewers to relate to. The fact that it was interactive increased participation. I really appreciated how much emphasis was placed on how important the role of the caregiver, particularly the CENA, is in the care of the resident. My experience with HealthCare Interactive has been very positive, and I look forward to receiving updates on the program.
–Susan Vosburgh, Director of Nursing, St. Anne’s Mead, Southfield, Michigan

The CARES program was very thorough, and was filled with positive examples. I enjoyed how the program had a variety of learning tools, including interactive activities and printable reference tools.
-Kattie Turgeon, Worcester, Maine

The videos and the advice given in the CARES program gave me a great outline to follow on memory patient care. The CARES program is very educational and I learned a lot!
–Minnie Rogers, Administrator

I enjoyed the entire CARES program, as I work with residents that have dementia on a daily basis.This program really makes you think about particular residence in your facility and ways to help them.
–Roger Yearson, Social Worker

I valued the ideas CARES brought to the tables, and the fact that the program emphasized that nonverbal communication is still a way of communicating. CARES will be my guide to memory patient care.
–Aryn Graham, CNA, Enlivant, Concord, North Carolina

CARES was easy to use and understand. CARES is an informative program with lots of information but explains it well. It will help me effectively communicate with people living with Dementia.
–Briandy Perdomo, PCA, NY Connects, New York City, New York

I enjoyed how thorough the CARES curriculum is, and how it helps to better assess residents
–Sam Cantu, CNA

The CARES approach was great all around, and I specifically enjoyed the emphasis on how to approach, care and respond to a patient’s needs. CARES is a great program for everyone working in a LTC facility as well as teaching techniques to use with family/friends.
–Jeanna Valdez, Administrator

The demonstrations and explanations that CARES gives are very useful. It will keep me reminded to use all the care tips. The CARES program is very important, educational, and helpful to do the job.
–Heldrine Mbu, Professional Staff, Polar Ridge, Maplewood, Minnesota

CARES gave so much information on dementia and how it will be working with memory care patients. CARES will be very useful when working with dementia patients. It shows the best way to engage with them.CARES is very informative and I would highly recommend it!
–Kathleen Marie Keefe, CNA, Auburn, Massachusetts

The fact that CARES had videos and knowledge checks throughout the training was very valuable to me. The program helped me understand more of what’s going on in a patients’ life. CARES gives a good amount of understanding what’s going on in someone’s life if they have dementia.
–Emily Hodges, CNA, Tradition Assisted Living and Memory Care, Salt Lake City, Utah

CARES helped me understand Dementia better. I found the program very helpful when treating during therapy. Overall, CARES was very useful and informative.
–Deidre Pruitt, Therapist, Montgomery Health & Rehab, Montgomery, Alabama

The CARES program really explains everything in detail. It will help me to care better for my residents.
–Tiera Barlow

I can’t think of anything I didn’t like. I didn’t use the “read aloud” option very often because for me, it was more effective to read and take notes on the content. The reader has a very good speaking voice and is easy to listen to. I am very happy I selected this program out of the many dementia certification programs I researched. I am very glad that CARES is recognized by the CMS, that it is well-organized and thoughtful in its approach, that it holds the people with dementia in very high regard and their needs are explained with a great deal of care and respect. The fact that the program uses real-life videos of people who are living with dementia, as well as real-life caregivers provides a more impactful reinforcement of the training material. The viewer can see the actual result of the CARES approach in real life from the convenience of the student’s own home or office because the program can be entirely completed online.
–Julie White, Ozark, Missouri

The very detailed information and videos were a great part of the CARES program. It will help me take better care of my patients in the future!
–Florence Claude, CNA, Stafford, Virginia

I loved the information that was shared and the videos that showed the traditional approach and then compared it with CARES approach! The CARES program will allow me to share with my colleagues/cohorts the knowledge I have obtained and I will suggest that my colleagues who are in the healthcare/first line employees to take this training! The CARES program t is well-organized and thoughtful in its approach, that it holds the people with dementia in very high regard and their needs are explained with a great deal of care and respect. I would tell them that this program uses real-life videos of people who are living with dementia, as well as real-life caregivers, and that provides a more impactful reinforcement of the training material. The viewer can see the actual result of the CARES approach in real life from the convenience of the student’s own home or office because the program can be entirely completed online.
–Iman Sadaat, EMT, Alternative Behavioral Strategies,Salem, North Carolina

Cares has actual input from professionals and staff of actual senior living facilities, which is invaluable. I enjoyed how the program emphasized knowing how to try and keep the residents calm and try to see things from their point of view. Cares will help you have more patience with dementia patients
–Karon Warren, CNA, Folsom Center, Alabama

The videos were very helpful because I am a visual learner, and I valued how the CARES curriculum shows how to use the information in actual situations.
–Candice Treymond, CNA

I loved the knowledge obtained throughout the training program and appreciated the additional knowledge provided on resourceful tools one can use to obtain and resolve matters. I liked the contact information and details they shared pertaining to programs that I had not heard of before.I believe this will empower me to be aware of seeing older adult neglect and I believe should this happen on my watch. I would know who to call directly to have this matter resolved expeditiously. I would say that the CARES program is a wonderful and resourceful tool that any caregiver or health care professional can use. It will provide information for the caregiver on how to cope with their day to day stressors. It also showed resources that individuals; caregivers and health care professionals can use in the suspicion of perhaps older adult neglect.
–George Roberson, EMT

I enjoyed the simple application of new fact-based strategies that CARES has. It is a very thorough and easy to follow program
–May Gaskin, Social Worker

I enjoyed how the CARES curriculum emphasized learning about people with dementia. I believe by giving access to this program to everyone will help them learn how to strengthen their knowledge on memory patient care.
–Andrea Gutierrez, Cloverdale, Scottsboro, Alabama

The CARES program does a very good job teaching various ways of connecting with the person. Access behavior and how to respond appropriately were my favorite subjects to go over. CARES will help me to care and relate well with resident.Its a basic reliable and sustainable source of information for care workers.
–Jane Chima, CNA, Salem Home, Manitoba, Canada

I very much enjoyed the convenience of the CARES program! It’s ease of use and access are things that I very much valued.
–Dana Murrey, Trainer, Oakview Manor, Headland, Alabama

CARES did a very good job of showing a resident’s perspective when staff comes towards them.CARES helped me understand that slower and connecting make it easier for the resident and the employee.
–Joyce Free, Nurse, Shadescrest Health Care Center

“The CARES Program has a great approach to working with elderly people when they’re having a bad day. CARES will be a great help and I will apply what I learned from the program at work. Don’t hesitate to watch and learn from this program!”
–Marietta Lalic, CNA, Seasons, High River, Alberta, Canada

“The entire CARES program provided helpful tips and ideas, and using the CARES approach is something that I will do moving forward. The CARES program provides very knowledgeable material on how to approach patients with memory care conditions.”
–Micah Hanes, Dietary Aide

“Working at a facility with a Dementia Care Unit, there was nothing I did not like with the CARES Program. The 10 keys to success was a very good refresher course on memory care treatment.”
–Kerry Harley, CNA

“The different options CARES provided to use at work helped make my job easier. I work with different age group residents, and the CARES Program helped me tailor to specific needs.”
–Fatina Ashley, Social Worker

“The steps in the CARES program are spot on. I feel very enlightened and affirmed in that this is how I would have thought to care for a person with Alzheimer’s. The videos were extremely valuable in that the current Alzheimer’s [patients] were demonstrative on how to handle many situations.”
–Laura, Nurse, Oklahoma

 

 

“The CARES program was thorough, insightful and had numerous opportunities to put into practice the concepts and approaches for dementia care. As someone with direct care experience as well as program development background, I would highly recommend the program to anyone in the direct care field and feel that this an elevated approach to person centered care and an excellent support for both care staff and families.”

Kera Seritti, Program Development & Support Specialist, Covenant Living Communities, Skokie, Illinois

The fact that CARES had examples of the different stages of dementia that were backed up with videos of behaviors was invaluable to me. The program is easy to follow and walks you through each step.
–Suzanne Mills

I like the approaches taught in the CARES curriculum. it will help me remember my approach and is a good tool to teach staff about approaching dementia
–Brittany Mooney,Administrator,Kensington HRC,Mobile, Alabama

Learning new ways to help people with dementia was a great part of CARES. It helped me understand more about the residents and their perspective. I would highly recommend CARES to anyone working in the memory patient care field.
–Shakyra Brown, CNA, OVM, Ozark, Alabama

CARES brought me back to what I love to do. It was a very good refresher course on memory patient care!
–Darlene Durden, PT

I valued that I could do the CARES program in my own time. It will help me work with my residents, and has a lot of good information on dementia care.
–Donna J Childers, Social Worker, Generation of Vernon

I like that I could do the program at my own pace. CARES helped me understand what my residents are going through.
–James Karr, CNA

I enjoyed that CARES showed how caregivers interact with real residents. After the program, I can help my employees better deal with and understand resident behaviors. It is a very helpful and practical program that I would highly recommend to other memory-care facilities.
–Diana M Boddie, Administrator, Alexander City, AL

The visuals of the right and wrong approach to memory care patients are a very valuable part of the CARES program. The CARES program and approach is well organized, concise, and helpful, and will assist me to interact more professionally with my patients.
–Sheila Watkins-Smith,RN, Crimson Health & Rehab, Montgomery, AL

I really enjoyed the examples explained in the videos. The CARES program will help me to use different approaches, be patient, and take things slow. The CARES curriculum is very helpful and gives you knowledge for caring for elders with dementia.
–Stephanie Moore, CNA

I liked the fact that there were videos and real world experiences to connect to when learning the material. I could relate these videos to situations I have already had during previous nursing home experience. The CARES program taught me a lot about the importance of approaching someone carefully. It showed me that every step and action I take can determine how the situation will go. I can either upset the resident, or make things go smoothly. All depending on the approach and how I handle the residents’ needs and feelings. I would tell anyone interested in the CARES program that no matter how much they think they know about caring for a resident with dementia, this program will help them understand it better, and view it in a different way then they probably are right now. It gave me new insight on how to correctly approach and handle someone with dementia.
–Kendall Johnson, CNA, Chaska Heights, Chaska, MN

CARES helped me understand how to interact with dementia parents in a more positive way.It was thorough and easy to use, and will help me better understand how my patients may feel. Taking this program will help you care for someone suffering with dementia.
-Debra Puckett, Receptionist, Folsom Center Long Term Care and Rehabilitation, Cullman,AL

The best thing about this training is “CARES Approach” and understanding behaviour as communication. Understanding dementia and its progression is vital to ensure that both you and the person with dementia can live as well as possible. I would highly recommend this program to anyone so they have the resources to support you and your care of the person living with dementia.
-Cathy Pledger, CNA

I enjoy how CARES guides you through each step for dementia patients. It shows you what the best steps to take with your patients are and how to deal with potentially difficult situations.
Cathy Sayers, Sylacauga Health and Rehab, Sylacauga, AL

CARES does an excellent job explaining how to handle, care and approach all who have memory loss diseases.It was very valuable to me that I could complete the program at work. I will now know and understand more about the behaviour of my patients better!
-Mary Boutte, CNA

The videos in the CARES program were great and very informative. They helped me understand my patients point of view and helped me live in their world.
-Emaldia Marbury,Regency Healthcare and Rehab, Huntsville, AL
CARES helped me understand how to care for someone with dementia.I better understand how to connect with someone with dementia, and I will now be able to understand how a person with dementia may feel.CARES is very helpful caring for someone with dementia.
-Vicki Hardman, Dietary Aide

I valued how easy the CARES program was to understand. I will be able to communicate with my patients and understand more about how they may be feeling.
-Heather Owings, CNA

I enjoyed the videos that demonstrated the CARES concept. The program teaches person centered techniques, which is very valuable in memory patient care. The CARES program really is good training that has very informative modules that trains you on the CARES concepts of person centered care.
-Ashley Rowe, Trainer

I enjoyed the CARES method of training, it was immensely helpful and informative. The program provides me expanded information regarding care of residents with dementia.I would recommend this program to anyone in order to enhance knowledge in memory patient care.
-Gagandeep Kaur,AMICA, Brampton, Ontario

CARES was very useful and informative, useful because it showed videos and examples of how to care for a dementia patient. The program is easy and very clear on all the training points.
-Jeremy Castillo, CNA, Heritage Village, Phoenix, Arizona

I loved that I was able to go through the CARES curriculum as many times as I wanted to. I can use the knowledge in the Cares Approach to make my job more enjoyable and life meaning for the person living with dementia.The online CARES program is a necessary and an important training course that will improve our ability to work more efficiently.
-Mary Henry, RN, NDWA, Brooklyn, New York

I loved all the videos that showed instructions, explanations, & anecdotes to help explain the process of CARES. The curriculum will remind me to be open-minded & use the CARES approach every single time.CARES is a very informative program that anyone should look into taking if ever wanting to work with the elderly community, especially in a community where the clients/residents have dementia.
-April Lake

I loved all the videos that showed instructions, explanations, & anecdotes to help explain the process of CARES.It will remind me to be open-minded & use the CARES approach every single time. CARES is a very informative program that they should look into taking if ever wanting to work with the elderly community, especially in a community where the clients/residents have dementia.
-Olivia Lanham, RN

CARES brought me to an understanding of people living with Alzheimer’s and dementia. The program will be useful to me because I will remember the CARES approach with every resident. Using the CARES approach will make my job easier and be patient as well.
-Ashley Kidwell

CARES helped me learn strategies for approaching people with dementia and dealing with families. I liked the entire program, and it was especially useful to learn how to approach someone with dementia as well as how to deal w/ families.
-Susan Christensen, RN

The simple examples and explanations were very helpful during the course of instruction. I especially valued the examples shown on how to communicate with advanced dementia residents. Overall, CARES is very simple and easy to use.
-Susan Dishon, RN, Katahdin Health Care, Millinocket, Maine

The video presentations and care tips in the CARES curriculum are very helpful to learn how to properly care for memory-care patients. I will apply the fundamental concepts I learned in the program to treat my residents better. CARES is the best course I’ve taken that instills essential care-giving concepts.
-Kimberly Carter, CNA

CARES gave me a better perspective on dementia and alzheimers.I now have a better understanding of how to care for my patients.
-Sandra Carter, CNA, Rock Run, Joliet, Illinois

I enjoyed that CARES was Online and I was able to learn at my own pace. The accessibility of CARES is something that I very much enjoyed. The program and curriculum has lots of new ideas to be able to interact with residents and to educate employees.
-Tanya Smith, RN, Collinsville Health Care and Rehab.Collinsville, Alabama

I liked how detailed the CARES training was. This program will be useful when caring for people with dementia in and out of the nursing home. I would recommend the CARES program because it really captures working with a person who has dementia. It gives full details on how and what to do when caring for and taking of them.
-Keoshi Henry, CNA, Avanti Senior Living Lafayette,Patterson, Louisiana

Learning all the stages of dementia was a very useful and interesting part of the CARES curriculum. I found the program overall to be very useful in the care of my patients. CARES will really help you if you decide to work in a elderly care facility.
–Angela Barrios, Staff, SALT, Ogden, Utah

The education about how dementia works was very helpful in the CARES program. I will implement the CARES approach when caring for people living with dementia.
-Martha Amare, CNA

Learning how to approach a resident the appropriate way was a very important lesson from the CARES program. CARES taught me more on how to better care for residents. CARES teaches you a lot of important information that is invaluable when working with memory care patients.
-Alisha Nelson, CNA

CARES helped me understand Dementia and Alzheimers, and gave me an understanding on how to work with memory care patients. The lessons I learned in the curriculum will help a lot. Overall, CARES is an excellent program.
-Barbara Estes

I enjoyed the layout of the CARES approach, the examples on videos, and the staff explaining real life situations. I will carry this CARES information with me as I work with sick people and use it everyday.
-Jessica McNally, CNA

Do you have a CARES story to tell? If so, we would love to hear from you! Send us your testimonial.