As you apply the CARES® Approach, you’ll discover that some strategies work better than others. Here are 10 essential keys to success when caring for people with dementia.
Key#1: Be Patient, Slow, and Calm
Patience is crucial in dementia care. Accept that things won’t always go as planned and maintain a calm environment. Slowing down can prevent frustration for both you and the person you’re caring for.
Key#2: Approach in a Nonthreatening Manner
First impressions matter. A gentle approach, like the Positive Physical Approach by Teepa Snow, helps build trust and connection.
Key#3: Be Mindful of Nonverbal Communication
People with dementia rely on tone, facial expressions, and body language. A warm smile or calm voice speaks louder than words, conveying comfort and reassurance.
Key#4: Use Positive Language
Avoid saying “No” or “Don’t.” Instead, rephrase instructions in a supportive way to encourage cooperation without causing distress.
Key#5: Never Argue
Trying to reason with someone with dementia often leads to frustration. Their reality is as real to them as yours is to you—meet them where they are.
Key#6: Show Respect and Dignity
People with dementia deserve to be treated as adults. Include them in conversations, ask permission before assisting, and never talk about them as if they aren’t present.
Key#7: Focus on Strengths
Even as abilities decline, people retain strengths. Encouraging independence in small ways boosts self-esteem and enhances quality of life.
Key#8: Offer Simple Choices
Giving limited options—like choosing between two outfits or meals—helps maintain a sense of control without overwhelming them.
Key#9: Avoid Quizzing or Testing
Instead of asking, “Do you remember me?” introduce yourself every time. Set them up for success, not embarrassment.
Key#10: Balance Structure with Flexibility
Routine provides stability, but flexibility is key. If a person resists an activity like bathing, try again later instead of forcing it.
By embracing these keys to success, caregivers can create a supportive, respectful, and comforting environment for people living with dementia.
The CARES® approach is the foundation of HCI’s training programs, empowering caregivers to provide compassionate, person-centered dementia care. For more resources, visit HCI’s website.
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